Our aim is to provide exceptional service at all times. However, if you are unhappy at any point you are invited to let us know as soon as possible and we will do what we can to make it right.
If you choose to make a formal complaint, please review our complaints policy here. Please contact the Senior Clerk in the first instance. It is not necessary to involve solicitors in order to make your complaint, but you are free to do so should you wish.
If we do not respond to your complaint within eight weeks, or you are unhappy with our final response, you have a right to complain to the Legal Ombudsman. In exceptional circumstances you may be able to complain to the Legal Ombudsman before contacting us.Please note that you must bring your complaint to the Legal Ombudsman within six months from receiving our final response and within one-year time from the date of the act or omission about which you are complaining (or when you should have realised that there was cause for complaint). See further information here and on their website, including their decision data page which shows regulated service providers who received an ombudsman’s decision in the last 12 months. You can contact the Legal Ombudsman at:
Legal Ombudsman
PO Box 6167
Slough
SL1 0EH
Phone: 0300 555 0333
