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Complaints

We have a comprehensive complaints procedure. If for any reason a client is unhappy with the service they receive from any barrister or Clerk at Ten Old Square, please contact our Senior Clerk, Keith Plowman, who will inform you of how you may make a formal complaint to us, to the Bar Standards Board or to the Legal Ombudsman.

Lay Client Complaint “Signposting”

Those who instruct us on behalf of a lay client will still need to assist us in making sure that the lay client is made aware of their right to complain about the services provided by their barrister, irrespective of the terms of engagement entered into with the solicitors or authorised person.

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