We are committed to client care and we actively welcome comments about the specialist legal services we provide.
We hope that our clients are satisfied with the service that our barristers, Clerks and staff provide. However, should you wish to raise a complaint about any aspect of chambers’ work, please contact our Senior Clerk who will provide you with a copy of our formal Complaints Procedure which sets out the processes we have established for handling complaints efficiently.
If you feel that a satisfactory outcome has not been achieved as a result of chambers’ internal complaints procedure, you may be entitled to access the Legal Ombudsman’s non-judicial dispute resolution procedure. You can find details of the time limits for a complaint to the Legal Ombudsman in the Ombudsman’s FAQs here.
You can see decision data on the Legal Ombudsman website here.
Professional and “licensed access” clients instructing us on behalf of a lay client will still need to assist us in making sure that the lay client is made aware of their right to complain about the services provided by their barrister, irrespective of the terms of engagement entered into with the solicitors or authorised person.